Refund Policy

Effective October 1, 2015

To request a refund or exchange, you must submit an email to within 30 days of the purchase date.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be returned in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send to you an email to notify you that we have received your returned item.

A check will be mailed to you within 14 days of receipt of the returned item.

For an inquiry about the status of your refund, you may contact us by e-mail at

We replace items if they are defective or damaged. To request an exchange, send an email to and attach a photo of the product. Upon receipt of the e-mail and photo, we will review your request. If the exchange is approved, we will provide instructions for the exchange.

Please send return shipments to:
Online Store
Onduline North America
4900 Ondura Drive
Fredericksburg, Virginia 22407

You will be responsible for paying for your own shipping costs for return shipments. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.